Fraktpolicy
VetPets Email: info@shopvetpets.com
Contact Form: https://shopvetpets.com/pages/contact
Phone: +46 10 337 11 61
Our goal is to ensure a smooth and transparent shipping experience for your convenience and satisfaction. Please find the details of our shipping process below.
Shipping Are
Countries: We currently ship worldwide.
Shipping Costs
We offer shipping rates based on your location and order value.
For customers in the United Kingdom (UK)
Standard Shipping: £2.00 (Free on orders £37 and over)
Priority Shipping: £4.50
Note: Prices are displayed and charged in GBP (£) at checkout.
For customers in the Rest of the World
Standard Shipping: $2.95 (Free on orders $49 and over)
Priority Shipping: $6.00
Note: The amount will be automatically converted and displayed in your local currency at checkout.
No hidden fees: All charges are clearly displayed before completing your purchase.
Order Processing
Handling time: Orders are processed within 1–2 business days (Monday–Friday).
Cut-off time: 4:00 PM (CET). Orders placed after this time will be processed on the next business day.
Weekend orders: Orders placed on weekends or public holidays will be processed the next business day.
Estimated Delivery Time
Standard Shipping: Estimated delivery is 5–10 business days after processing.
Priority Shipping: Estimated delivery is 4–7 business days after processing.
Business days: Deliveries are made Monday through Friday.
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Total delivery time:
Standard Shipping: 6–12 business days
Priority Shipping: 5–9 business days
Shipping Process
Reliable Courier Services: We ship via Evri Home and Royal Mail across the UK, and via local partners for international deliveries.
Insured shipments: All shipments are insured. In case of loss or damage during transit, please contact our support team.
Sustainable packaging: We use recyclable and environmentally friendly materials whenever possible.
Tracking Information
Tracking details: You will receive an email with tracking information once your order has shipped, including the carrier name and tracking number.
Track your order: Use your tracking number here: https://shopvetpets.com/apps/parcelpanel
Questions or issues? Contact us here: https://shopvetpets.com/pages/contact
Missing Items
Report: If an item is missing from your shipment, please contact us within 7 days of delivery at info@shopvetpets.com.
Resolution: We will investigate and provide either a replacement or a refund.
Return Policy
Return window: We offer both the 14-day legal right of withdrawal and an extended 100-day return period.
Conditions: Items must be unused, undamaged, and returned in their original packaging.
Learn more: For detailed instructions and refund policies, visit our Returns & Refund Policy: https://shopvetpets.com/policies/refund-policy
Restocking Fee
We do not charge any restocking fees for returns.
Company Information
Website: https://shopvetpets.com
Company name: JBJ COMMERCE LLC
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801-6317, United States
Mailing address: 23160 Fashion Dr, Ste 219, Estero, FL 33928, United States
Email: info@shopvetpets.com
Contact Form: https://shopvetpets.com/pages/contact
Phone: +46 10 337 11 61
Customer service hours: Monday to Friday, 08:00–17:00 (CET)