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How Does the Subscription Work?
When you purchase a subscription from us, you will receive automatic deliveries based on the delivery frequency you select at checkout. Your payment details are stored securely, and you will be charged for each delivery according to your selected frequency.
By subscribing, you consent to your subscription being automatically renewed and to automatic charges being made to your card.
By subscribing, you agree to be charged for your initial order at the time of purchase, and then on a recurring basis according to your selected cadence.
You choose your preferred delivery frequency at checkout. Available frequencies are every 30, 45, 60, 90, 120, or 180 days. You can change your delivery frequency at any time from your account dashboard.
Example: If you purchase on October 4th and select a 60-day delivery frequency, your next payment and delivery will be on December 3rd.
You may cancel, pause, skip, or modify your upcoming subscription orders at any time through your customer portal.
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Overview
This Subscription Policy ("Policy") governs the terms and conditions for subscription services provided by VetPets ("we," "our," or "us"). By subscribing to any of our products, you agree to abide by this Policy, as well as our Terms of Service and Privacy Policy.
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Our Subscriptions
We offer recurring deliveries (subscriptions) for selected products. When you subscribe:
You authorize us to automatically charge your payment method for future deliveries at the price and cadence selected at checkout.
You receive 20% off every recurring order and free shipping on every recurring order, along with other benefits only available to subscribers (as advertised on the product page).
You choose your pack size (2, 4, or 6 jars) and preferred delivery frequency (30, 45, 60, 90, 120, or 180 days) at checkout. You can change your delivery frequency at any time from your account dashboard.
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Billing and Payment
Your subscription will be charged to the payment method provided at checkout on your selected cadence (every 30, 45, 60, 90, 120, or 180 days).
Charges occur on the same date of each cycle as your original purchase. Example: If you purchase on October 4th and select a 60-day delivery frequency, your next payment will be charged on December 3rd.
You will receive an email confirmation upon each successful billing.
You will receive an email reminder at least 3 days before each automatic charge, with a one-click option to skip, modify, or cancel the upcoming order.
Failed payments due to expired or invalid cards may result in shipment delays or cancellation of your subscription.
Prices may be subject to change. We will notify you in advance of any pricing changes before your next billing cycle.
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Shipping and Delivery
Subscription orders are processed and shipped automatically on your selected cadence.
Free shipping applies to every recurring subscription order.
Shipping times follow our general Shipping Policy.
We currently offer subscriptions internationally via shopvetpets.com.
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Minimum Commitment and Right of Withdrawal
You may cancel, pause, skip, or modify your subscription at any time through your customer portal.
Right of withdrawal: You have a statutory right of withdrawal of 14 days from your first purchase in accordance with applicable consumer protection laws. In addition, we offer a 100-day money-back guarantee on your first order — read more in our Return and Refund Policy.
If you do not wish to renew your subscription, simply cancel it at least 24 hours before the next billing date.
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Modifying or Canceling Your Subscription
How to manage your subscription:
You can manage your subscription at any time here: Manage Subscription, or by contacting our customer service team:
Email: info@shopvetpets.com
Phone: +46 10 337 11 61
Contact Form: https://shopvetpets.com/pages/contact
You may cancel your subscription at any time before your next scheduled billing date. Once cancelled, your subscription will not renew, and no further charges will be applied.
Other modifications:
You can also:
Skip an upcoming shipment
Pause your subscription
Change your delivery cadence (30, 45, 60, 90, 120, or 180 days)
Change pack size or swap to another subscription product
Update your shipping address or payment method
Changes must be made at least 24 hours before the next scheduled billing date to apply to the upcoming order.
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Returns and Refunds
All products delivered via subscription are covered by our standard Return and Refund Policy, including our 100-day money-back guarantee on your first order. For complete information about return rights, the return process, and conditions, please see our Return and Refund Policy.
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Free Trials and Promotions
From time to time, we may offer:
Free trial periods for subscriptions
First-time subscriber discounts
Free trials convert automatically into paid subscriptions unless cancelled before the end of the trial period. Only one trial or promotional offer may be redeemed per household unless otherwise stated.
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Auto-Renewal and Termination
All subscriptions renew automatically on the selected cadence until cancelled by the customer. We reserve the right to terminate any subscription at our discretion, including for reasons such as:
Repeated failed payment attempts
Abuse of promotional offers
Violations of our Terms of Service
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Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws.
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Contact Information
For any questions or issues regarding your subscription, please contact our customer service team:
Email: info@shopvetpets.com
Phone: +46 10 337 11 61
Contact Form: https://shopvetpets.com/pages/contact
Company Information
Website: https://shopvetpets.com
Company name: JBJ COMMERCE LLC
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801-6317, United States
Mailing address: 23160 Fashion Dr, Ste 219, Estero, FL 33928, United States
Email: info@shopvetpets.com
Contact Form: https://shopvetpets.com/pages/contact
Phone: +46 10 337 11 61
Customer service hours: Monday to Friday, 08:00–17:00 (CET)